Return Policy

HAVE YOUR RECEIPT?

You may return items in original packaging to Trinity Western Outfitters or ship it back with proof of purchase. Shipping fees are not refundable.

LOST YOUR RECEIPT?

For any merchandise returned or exchanged without a receipt in the 30-day return period, you will be issued a TW Outfitters gift card at the lowest sale price.   

 

COURSE MATERIALS

Textbooks and Course Materials are final sale, with the exception of a few days at the beginning of each term. The specific dates will be posted at the sales/pickup counter each term. Please note there are no refunds (or exchanges) on Digital Materials or coursepacks.

ALL OTHER MERCHANDISE

Most General Merchandise items are returnable within 30 days of purchase for a refund issued to the original tender. After 30 days and up to a limit of 45 days, refunds will be issued on a TW Outfitters gift card. Refunds may also be issued on a TW Outfitters gift card if the original tender is no longer available,  

FINAL SALES

Items not eligible for a refund, exchange or store credit are: Digital Course Materials, coursepacks, special orders, opened items/packages, items with cracked spine or bent cover, clearance/red tag items, gift cards, items that cannot be returned for health reasons (lab supplies, water bottles, headphones, PPE), calculators and cables, chargers, umbrellas and items that have been used or are in non-saleable condition.

 

HOW TO RETURN PURCHASES

In-Store Return

Bring the item with tags attached, along with your Original Receipt. If you prefer to exchange the item, our store associates will help you find the replacement item. 

Mail-In Return

Merchandise can be mailed to: 

          Trinity Western University

          attn: TW Outfitters Returns Department

          22500 University Drive

          Langley, BC V2Y 1Y1

Include:

  •  Copy of Original Receipt
  •  Contact Information
  •  Reason for Return

Note: Shipping costs are the responsibility of the sender. TW Outfitters is not responsible for merchandise lost in transit back to our store.